Privacy Policy

Website Visitors

When you visit the Light Within website, certain non-personal information may be collected automatically through your web browser or device. This may include information such as your browser type, device type, language preference, referring website, pages visited, and the date and time of your visit.

We collect this information to better understand how visitors use our website, improve website performance and user experience, maintain website security, and enhance the content and services we provide.

From time to time, we may review or publish aggregated, non-identifiable website statistics (such as overall visitor trends). These reports do not identify individual visitors and do not contain personal information.

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Cookies & Analytics

Light Within may use cookies and similar technologies to enhance your browsing experience, improve website functionality, and better understand how visitors interact with our website.

Cookies are small text files stored on your device when you visit a website. They help remember certain preferences, enable website features, and provide insights into website performance and usage.

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We may use cookies and analytics tools to:

• understand how visitors navigate our website;

• monitor website performance and improve user experience;

• remember certain preferences where applicable; and

• analyse website traffic and visitor trends.

 

These tools collect information in an aggregated and non-identifiable manner and are used solely to help us improve our website and services. They do not provide us with access to personal information unless you voluntarily choose to provide it through our website.

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Most web browsers allow you to manage, block, or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

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Email Communications

If you choose to subscribe to our newsletter, enquire about our services, join a waitlist, or register for a session, workshop, retreat, event, or programme, Light Within may send you emails relating to your enquiry, booking, upcoming events, service updates, educational content, or other information relevant to your interests.

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Where you have provided your consent, we may also send occasional newsletters, announcements, or promotional communications about new offerings, workshops, retreats, or events. You may opt out of receiving marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

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Please note that even if you choose to unsubscribe from marketing communications, we may still send important service-related emails, such as booking confirmations, payment receipts, retreat updates, schedule changes, or other administrative information relating to a service you have booked.

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We respect your inbox and will only communicate with you when we believe the information is relevant to your relationship with Light Within.

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Booking & Payment Information

When you book or enquire about our services, workshops, retreats, events, or programmes, Light Within may collect personal information necessary to process your booking and provide our services.

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Depending on the nature of the service, this information may include your name, email address, telephone number, emergency contact details, health or accessibility information, dietary requirements, and other details relevant to your participation.

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Where payment is required, we may collect information necessary to process your booking and confirm your registration. Payments are processed through trusted third-party payment providers. Light Within does not store your full payment card details or sensitive financial information on our systems.

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The information you provide is used solely for purposes related to your booking, participation, communication, and the safe and effective delivery of our services. We will only collect information that is reasonably necessary and will handle it with appropriate care and confidentiality.

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Sharing Your Information

Light Within respects your privacy and does not sell, rent, or trade your personal information to third parties for marketing purposes.

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We may share your information only where it is reasonably necessary to operate our business and provide our services. This may include trusted third-party service providers who assist with website hosting, payment processing, email communications, booking systems, analytics, or other business operations. These providers are only given access to the information necessary to perform their services and are expected to handle your information responsibly and in accordance with applicable privacy laws.

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We may also disclose your personal information where required or permitted by law, to comply with legal obligations, protect our legal rights, or respond to lawful requests from public authorities.

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Where our services involve collaboration with trusted partners, facilitators, or retreat venues, we will only share information that is reasonably necessary to support your booking, participation, safety, or wellbeing. Where appropriate, we will seek your consent before sharing any sensitive personal information.

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Data Security

Light Within takes reasonable administrative, technical, and organisational measures to protect the personal information we collect against unauthorised access, loss, misuse, alteration, or disclosure.

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Personal information is stored using trusted service providers and secure systems appropriate to the nature of our services. Access to personal information is limited to authorised individuals who require it to provide our services or carry out legitimate business operations.

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While we take reasonable steps to safeguard your information, no method of transmitting data over the internet or electronic storage is completely secure. As such, we cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards and continually reviewing our practices to help protect your information.

 

If we become aware of a data security incident that may affect your personal information, we will take appropriate steps to investigate the matter and, where required by applicable law, notify affected individuals and relevant authorities.

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Data Retention

Light Within retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing our services, managing bookings, maintaining business records, complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements.

When personal information is no longer required for these purposes, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of the information in accordance with applicable laws and good business practices.

If you have subscribed to our newsletter or marketing communications, we will retain your contact information until you choose to unsubscribe or request that your information be removed, unless we are required by law to retain certain records.

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Your Rights

Light Within respects your rights regarding your personal information. Subject to applicable laws, you may request to:

• access the personal information we hold about you;

• update or correct inaccurate or incomplete information;

• withdraw your consent where processing is based on your consent;

• request the deletion of your personal information, where applicable; or

• opt out of receiving marketing communications at any time.

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Please note that withdrawing your consent or requesting the deletion of certain information may affect our ability to provide you with specific services or fulfil our contractual or legal obligations.

If you wish to exercise any of these rights or have questions about how your personal information is handled, please contact us using the details provided at the end of this Privacy Policy.

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Third-Party Services

To support the operation of our website and the delivery of our services, Light Within may use trusted third-party service providers, including website hosting, booking platforms, payment processors, email communication platforms, analytics providers, and other business support services.

These third-party providers may collect, process, or store personal information on our behalf only to the extent necessary to perform their services. Their handling of your information is governed by their own privacy policies and applicable legal obligations.

Our website may also contain links to external websites or services that are not operated by Light Within. We are not responsible for the privacy practices, content, or security of these third-party websites. We encourage you to review their respective privacy policies before providing any personal information.

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Contact Us

If you have any questions about this Privacy Policy, how we collect or use your personal information, or if you wish to exercise any of your privacy rights, we'd be happy to hear from you.

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You may contact us at:

Light Within
Website: www.yourlightwithin.org
Email: info.yourlightwithin@gmail.com

We are committed to responding to privacy-related enquiries as promptly as reasonably possible.

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Thank you for placing your trust in Light Within.

We are committed to respecting your privacy and protecting your personal information with care and integrity.